dieses posting eines weit entfernten mir nahestehenden menschen find ich sehr gut.
in unseren gesellschaften ist höflichkeit und aufmerksamkeit nicht sehr üblich, man denke nur an die schaffner in den zügen, da wird man nicht als kunde, man wird als verdächtiger schwarzfahrer behandelt, und nicht nur da, das zieht sich durchs ganze öffentliche leben.
vor langer zeit flog ich aus kostengründen mit einer russischen fluglinie, damals noch ostblock.
bis heut seh ich noch die stewards und stewardessen vor mir mit dem strengen gesicht und der herrischen art, wie gefängnisaufseher, äußerst unangenehm.
Service in the Air
I just flew 19 hours from Newark to Singapore on Singapore Airlines. In a nutshell, here's the difference between Singapore Airlines and all the other airlines.
When it's time to turn off your computer, just before landing, the flight attendant actually comes from a place of kindness and love rather than the gestapo-like monitoring of "bad passenger behavior" that most other airlines seem to be dominated by.
My flight attendant (who was as attentive in the 18th hour of the flight as she was in the first), ASKED me to turn my computer off instead of TELLING me. Huge difference.
After she continued down the aisle, moving like a cool breeze at 36,000 feet, I WANTED to turn my computer off instead of feeling as if my junior high school penmanship teacher had just berated me for something I didn't do.
Singapore Airlines gets it, big time. And it all starts with their flight attendants.
For starters, they like their job. That is totally clear. They treat you like a human being, not a possible disturbance in row 26. And their "customer interactions" don't smell of "training," but of genuine human decency, consciousness, and care.
Here's the bottom line, strange as it may seem. When my flight finally landed, I didn't want to get off the plane. I just wanted to keep flying around -- watching movies, washing with hot towels, and wondering how the Singapore Airlines flight attendants stay so gracefully benevolent for 19 hours in a row.
(https://www.ideachampions.com/heart/archives/2010/12/what_we_can_lea.shtml#more) Posted by Mitch Ditkoff
in unseren gesellschaften ist höflichkeit und aufmerksamkeit nicht sehr üblich, man denke nur an die schaffner in den zügen, da wird man nicht als kunde, man wird als verdächtiger schwarzfahrer behandelt, und nicht nur da, das zieht sich durchs ganze öffentliche leben.
vor langer zeit flog ich aus kostengründen mit einer russischen fluglinie, damals noch ostblock.
bis heut seh ich noch die stewards und stewardessen vor mir mit dem strengen gesicht und der herrischen art, wie gefängnisaufseher, äußerst unangenehm.
Service in the Air
I just flew 19 hours from Newark to Singapore on Singapore Airlines. In a nutshell, here's the difference between Singapore Airlines and all the other airlines.
When it's time to turn off your computer, just before landing, the flight attendant actually comes from a place of kindness and love rather than the gestapo-like monitoring of "bad passenger behavior" that most other airlines seem to be dominated by.
My flight attendant (who was as attentive in the 18th hour of the flight as she was in the first), ASKED me to turn my computer off instead of TELLING me. Huge difference.
After she continued down the aisle, moving like a cool breeze at 36,000 feet, I WANTED to turn my computer off instead of feeling as if my junior high school penmanship teacher had just berated me for something I didn't do.
Singapore Airlines gets it, big time. And it all starts with their flight attendants.
For starters, they like their job. That is totally clear. They treat you like a human being, not a possible disturbance in row 26. And their "customer interactions" don't smell of "training," but of genuine human decency, consciousness, and care.
Here's the bottom line, strange as it may seem. When my flight finally landed, I didn't want to get off the plane. I just wanted to keep flying around -- watching movies, washing with hot towels, and wondering how the Singapore Airlines flight attendants stay so gracefully benevolent for 19 hours in a row.
(https://www.ideachampions.com/heart/archives/2010/12/what_we_can_lea.shtml#more) Posted by Mitch Ditkoff
creature - am Freitag, 17. Dezember 2010, 14:17
